We will ship to hospitals, although we do not recommend doing so. There are many reasons not to ship to hospitals; patients are routinely discharged early, hospital mail rooms are sometimes slow in sorting and delivering packages, and if a person has been discharged, any number of things can happen to your package. We strongly advise you to send your gift to the recipients home. If you are certain your friend or loved one will be in the hospital for an extended period of time and you choose to ship there, please provide as much information as possible. To help the hospital deliver your package in a timely manner, please provide a building name or number, and a room number. All shipments to hospitals are made at your own risk. We are unable to guarantee or insure delivery to hospitals and you accept full responsibility if the package is delayed or lost. If the package is returned to Wrapped in Love, you may request it to be resent at your expense. We will also refund any unopened clothing or accessory.
You are responsible for providing us with a valid delivery address. We take no responsibility for the cost of replacement gifts or additional shipping charges as a result of incorrect addresses. If a gift is returned due to an address problem that is our fault, we apologize and we will re-pack and re-send the gift immediately.
Shipping and Handling Questions
If you have any other questions or problems concerning our shipping policy, please feel free to email us at email@example.com.
Wrapped in Love is proud of our clothing and accessories line for women with cancer and we are committed to your complete satisfaction. We are happy to accept returns or exchanges on items that are in the original packaging and new with all tags attached. All products must be returned to us within 10 days of the date of purchase. Any items that have been customized or personalized cannot be returned or exchanged.
Return and Refund
Wrapped in Love wants to make sure your return is as easy as possible. To make a return, please mail your package via a traceable method such as UPS, FedEx, or USPS to the following address:
Wrapped in Love,
Sterling Heights, MI 48314
Upon receipt of your package, we will process your refund within 7 days.
Exchanging an Item
Wrapped in Love is always happy to assist customers with exchanges. We realize that ordering online can create some difficulty with accurate sizing, colors, etc. Please email us with your account information and what you would like to exchange. Then use the same method of Return stated above to return the item(s). We will be happy to adjust your total, if necessary, and send the products out at our expense in a prompt and timely manner.
All sale items are final sale and cannot be returned.
Returning a Defective or Damaged Item
Sometimes, in spite of our best efforts, a defective, damaged or incorrect item gets sent out. When this happens, please email us immediately at firstname.lastname@example.org. To expedite the process, we ask that you have your order number available as well as the details of the problem. We will be happy to send a pre-paid shipping label for you to use to return the item to us for a replacement or a full refund.